How you treat your customers will go a long way in determining how successful your business is.
Having that thought in mind, is there more you could and should be doing for your customers?
If you responded yes, what steps might you take to improve customer interactions?
Avoid Turning Off Customers with Bad Service
In your quest to do all you can for customers now and moving ahead, here are a few areas to focus in on:
- Service – It all starts with the level of customer service you provide the folks keeping you in business. If you do not do a good job here, it can lead to a variety of issues for you. So, do all you can to provide the utmost in service so you do not give customers a big reason to leave you. Always make sure a customer leaves satisfied. That is after they see you in-person, buy something online if you have an online store and so on.
- Pricing – How good of a job are you doing when it comes to pricing? You do not want to overprice customers and end up losing some or many of them as time goes by. You may have in place or be looking at a myriad of pricing options. Things such as saas tiered pricing and other options can work wonders for you. You end up making customers happy with your pricing and you are able to churn out revenue and growth over time. Have a sense of what competitors are charging customers too. This can give you a sense of what you may want to charge those coming to buy from you.
- Discounts – Do you offer a select group of customers any kind of special savings? Doing so can make some or many of these folks happier to do business with you. That said, you may look for example to provide discounts to senior citizens. Another thought is discounts for families bringing in their youngsters. An example if you run an eatery is kids 2 and under eat free. Reaching out with discounts to current and past members of the military is never a bad thing either. This can be your way of thanking those individuals who’ve given their time and more to serving the country.
- Selling – You may get to a point where the notion of selling the company in fact makes sense to you. Should you get to such a time, you want to be as upfront with your customer base as possible. Doing so can help preserve some relationships. That is should you look to open another business before too long. So, if you think about selling your company, do all you can to be transparent about it. While you can’t discuss specific details like the finances in play, you can provide other details. If opening another business, let customers know what it is and all the other key details.
As you go about looking at how best to do more for your customer base, will you do what will make them happiest?